Tag: services

What the library has been up to

People often wonder what librarians get up to during the summer months.  Once upon a time, long, long ago, the summer vacation was a quiet time in libraries, where librarians would look forward to settling into a gentle routine of

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Take a virtual tour of your socially distanced library

Thinking of popping into the Library but not sure what to expect?  Take a virtual tour first from the comfort of your home.

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Answers to all your frequently asked questions

We have compiled a list of all the most frequently asked questions we receive and made the answers available to everyone online.  Click on the Key issues FAQ box towards the bottom of the library homepage and you will be

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How are we doing?

We are pleased to present our first report on the revised Library Service Standards for last term.  These revised Library standards are more ambitious and challenging than before, reflecting the range of work we do that contributes to the quality

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How are we doing?

New Library Service Standards We have raised the bar for our already ambitious service standards to ensure we serve you more quickly and fully so that you can get the most from your library service.  Our new service standards are

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Keeping the peace (or how not to have arguments)

The library can get very busy and nerves are easily frayed when people feel under pressure.  Even a whispered conversation can carry far and wide in a quiet, confined and echoey space.  At the other extreme, people working in splendid

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Welcome (back) everyone: Library opening hours and how we can help

A big, warm library welcome to all our new students and all those rejoining us next week! During Induction Week (17-23 September), the Library will be open every day from 8 am – midnight.  From the start of term (24

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Customer Service Excellence

You may have noticed the new purple CSE logo that recently appear on the Library homepage.  This celebrates the Library, alongside Sports & Recreation, obtaining the coveted Customer Service Excellence Award.  We are now working hard to further improve our services

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Student led change opening up the possibilities

“Great library, loads of space.” You loved the ground floor refurbishment but told us that, “Even though it is very big and open 24 hours, there can be limited space in the library.”  We are working hard to introduce mobile shelving

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Live welcome broadcast for new students this Friday

Update 12/08/16 – If you missed the live video you can now watch the enhanced version here!   Joining us in September or wondering if you are getting all that you can from your Library?  Watch the live video broadcast on

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