Category: Known Problems

“Faculti” facts

A number of academic staff have received a invitation to be interviewed for a platform called Faculti.  Many of these academics have been in touch with the Library, understandably concerned that this might have been a phishing attempt.  We can

Posted in Known Problems, Services

Ravelin Park side toilets closed for maintenance

We regret the men’s toilets at the rear of the building (situated in the Ravelin Park side teaching room corridor near the Postgraduate Suite) are temporarily closed for maintenance.  We apologise for any inconvenience this may cause. Alternative facilities Alternative

Posted in Known Problems Tagged with:

BSOL only available on campus and via VPN

A problem has developed accessing British Standards Online (BSOL) away from the University campus. Workaround You can access BSOL from anywhere if you first set up the VPN (or Web Proxy).

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Problems accessing Artstor

Update 06.10.17 – Further problems have been reported by clients attempting to access Artstor while away from the University campus.  We recommend setting up the VPN (or Web Proxy) before attempting to access Artstor unless you are working on campus. 

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Intermittent problems accessing some electronic resources away from the University campus.

Intermittent problems with access to electronic resources have been reported by those working away from the University campus.  Most resources can still be accessed anywhere by setting up the VPN or Web Proxy.  Resources that require clients to log in

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Mintel error

The Mintel database is currently showing an error message. We have reported this to Mintel and we hope to have it up and running again soon. Update, 13/02/17: Mintel have advised us that this is because of a caching issue.

Posted in Known Problems