Category: Known Problems

Temporary alternative login for EasyBusiness

The normal login for EasyBusiness (also known as Kompass or EBOL) is temporarily unavailable. Workaround You will be automatically logged in as “Ms. University of Portsmouth”. Log out. Log back in using these credentials: Login: libatlprocurement@port.ac.uk Password: jEgeg5bu8^mjd

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BoB upgrade (7-9 am on Friday 23rd June)

Box of Broadcasts (BoB) will be implementing an upgrade on Friday 23rd June 2017 between 7-9 am that will resolve the playback problems experienced by clients using some web browsers.  The fix will require some downtime for the BoB service during this interval.

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ASM journals only available on campus and via VPN/Web Proxy

We have lost Shibboleth access to all American Society for Microbiology (ASM) journals at the moment.  You can continue to access these journals from any campus computer and away from the University campus through the VPN and Web Proxy services.  We

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XpertHR access problem

Update 13.06.17 – We are working with Information Services and the Eduserv to resolve the XpertHR login problem and are now making progress. The temporary login details have changed to: Go to www.xperthr.co.uk Log in with: Username: xperthr@xperthr.co.uk Password:  Summer1   Update

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Mintel error

The Mintel database is currently showing an error message. We have reported this to Mintel and we hope to have it up and running again soon. Update, 13/02/17: Mintel have advised us that this is because of a caching issue.

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Pluralsight problems

Digital Tutors has been taken over by Pluralsight, and there have been some issues with the migration to the new website. All users need to register or re-register on the Pluralsight website.  Please click “Read more” below for full details of

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Problems with off campus access after logging into Gale Cengage resources

There is currently a problem when accessing e-resources after accessing Gale Cengage resources off campus. If you access a Gale Cengage resource using the off campus institutional login, then try to access another subscribed resource from a different supplier using

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