Category: IT

News and comment from the world of IT

ARTSTOR images not opening from within the Discovery Service

Problems have been reported opening ARTSTOR images from within the Discovery Service.  This problem has been caused by the pop-up blocker on university computers preventing these images from being opened.  This will be remedied for all PCs on campus within

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No access to Taylor & Francis ejournals (resolved)

Update 30.10.15 – Taylor & Francis journals are available normally once again.  Thank you for your patience. The Taylor & Francis Online platform is experiencing some technical difficulties, meaning subscribed content is not available on or off campus.  Taylor & Francis apologise

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Tune in or plug in, here or anywhere

Cable and cloud Did you know you can get fast reliable wireless internet access anywhere on campus and actually plug your laptop into the network for an even more reliable cabled connection across the Library ground floor?  Bring your own

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Temporary problem with access to XpertHR

There is a temporary problem with Shibboleth access to XpertHR, which the supplier estimates will not be sorted until Tuesday. Until then, they have provided a generic login which is available by logging in to the Off Campus Passwords page

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IEEE Xplore scheduled maintenance 24th October

Due to scheduled maintenance,  the e-resource IEEE Xplore will be unavailable from 2pm – 5pm British Summer Time on Saturday, 24 October. The suppliers apologise for any inconvinience. If you need further information, please contact

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Zetoc running at risk on Tuesday 3rd November

Routine maintenance work for the Zetoc Service has been scheduled for the morning of Tuesday 3rd November. It is expected that the disruption will only be for a couple of minutes, however the service should be regarded as at risk all

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MyiLibrary only available on campus or via Web Proxy (resolved)

Update 19/10/2015 – MyiLibrary is now working from off campus. MyiLibrary is temporarily unavailable from off campus, but can be accessed from off campus using the Web Proxy Service. We have reported the problem to our suppliers and apologise for any

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Web of Science and EndNote Online maintenance Sunday 18th October

Thomson Reuters will be performing routine maintenance to their authentication system on Sunday 18th October.  The maintenance window is 1pm to 4pm (BST). It is expected that there will be minimal disruption to users who are logged into Web of

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JSTOR intermittent access

JSTOR are working on their authentication until early November, which may result in intermittent access problems. JSTOR recommend checking the service updates page for current information: and apologise for any inconvenience caused. If JSTOR becomes unavailable from off campus using the institutional login

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ScienceDirect support for Internet Explorer 8 ends 31 December 2015

From January 1st 2016 Science Direct will no longer support Internet Explorer 8.  This is an older version of Internet Explorer: networked university computers were running Internet Explorer 11 at the time this post was written.

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