Category: IT

News and comment from the world of IT

Shibboleth (institutional login) authentication problems (resolved)

Update 14.12.16 – The Shibboleth authentication problem appears to have been resolved. Update 13.12.16 – Information Services report this problem should be fixed by the end of Thursday, 15 December.  Please report all problems directly to Information Services on 023

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Web Proxy access not working for some clients (resolved)

Problems have been reported by some clients when trying to access electronic resources through the Web Proxy.  If you are having problems only with specific resources, please get in touch with the Library.  If you are unable to access anything,

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Downloaded ebooks lose their annotations when the download expires

Update 14.12.16 – A student has suggested a method of retrieving annotations from previous copies of ebooks downloaded from Ebook Central onto a laptop or desktop computer, which is described here. When you access an ebook over the internet, annotations you make always

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Intermittent problems reported editing online reading lists

Update 14.09.16 – Similar problems have been reported with other electronic Library resources, including Ebrary and the Discovery Service.  This post has been updated in this replacement post. Intermittent problems have  been experienced by lecturers editing online reading lists.  Problems have been reported at

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Work anywhere at your own virtual University

Update 20.09.18 – information on the web proxy recently disappeared from MyPort.  The links in this article have been updated to point to the newer MyPort article on the VPN and a blog post explaining how to set up the

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Wireless network upgrade announced

Resolved 01.09.16 – The upgrade appears to have been successfully completed and services are working normally. IS have advised that as part of the University’s continued investment to ensure we offer the very best facilities and services, the University wireless core

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Disruption to Catalogue and Discovery on Tuesday, 30 August (resolved)

Update 31.08.16 – The Library services affected by the upgrade are now working normally. On Tuesday, 30th August the following services will be disrupted all day due to a major Library upgrade: Library Catalogue: there will be no availability information, working

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Wireless networking: where best to get connected

Update 31/03/16 – The wireless network has been strengthened by IS and usage has declined, so the wireless network is now working normally again in the Library and surrounding buildings.  Thank you for your patience. Wireless network access (wifi) in

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Problems printing interlibrary loan documents from some campus computers

Clients have reported problems printing documents obtained by interlibrary loan as secure email attachments from the British Library on campus.  They have received the error message: “This printer is not allowed for secure printing”.  Once such secure attachments are opened

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Web of Science and EndNote Online maintenance Sunday 29th November

Thomson Reuters will be performing routine maintenance to their authentication system on Sunday 29th October.  The maintenance window is 1pm to 4pm (BST). It is expected that there will be minimal disruption to users who are logged into Web of

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