Category: IT

News and comment from the world of IT

Disruption to Catalogue and Discovery on Tuesday, 30 August (resolved)

Update 31.08.16 – The Library services affected by the upgrade are now working normally. On Tuesday, 30th August the following services will be disrupted all day due to a major Library upgrade: Library Catalogue: there will be no availability information, working

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Wireless networking: where best to get connected

Update 31/03/16 – The wireless network has been strengthened by IS and usage has declined, so the wireless network is now working normally again in the Library and surrounding buildings.  Thank you for your patience. Wireless network access (wifi) in

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Problems printing interlibrary loan documents from some campus computers

Clients have reported problems printing documents obtained by interlibrary loan as secure email attachments from the British Library on campus.  They have received the error message: “This printer is not allowed for secure printing”.  Once such secure attachments are opened

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Web of Science and EndNote Online maintenance Sunday 29th November

Thomson Reuters will be performing routine maintenance to their authentication system on Sunday 29th October.  The maintenance window is 1pm to 4pm (BST). It is expected that there will be minimal disruption to users who are logged into Web of

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Problems with off campus access to Sage journals – resolved.

Updated 26/11/15 – this problem is now resolved. We are currently experiencing problems with off campus access to our subscribed e-journals from Sage. This has been reported to the publisher, but whilst the problem is being fixed you can still

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Bring your own… laptop

Did you know you can bring your own laptop to the Library?  You can connect wirelessly to the University network or plug into the network on the ground floor using an ethernet cable for an even faster and more reliable

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Colour photocopier out of order (resolved)

Update 11.11.15 – We are pleased to report that the colour photocopier has been repaired and is working normally again. The colour photocopier in the Library is out of order.  An engineer has been called to repair it.  If you

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Problems linking to articles in The Lancet from Discovery (resolved)

Update: 02/11/2016 EBSCO have fixed this issue. We have electronic access to this journal back to 1995 on Science Direct, but when you click through from a full text link on Discovery it will not take you directly into the

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ARTSTOR images not opening from within the Discovery Service

Problems have been reported opening ARTSTOR images from within the Discovery Service.  This problem has been caused by the pop-up blocker on university computers preventing these images from being opened.  This will be remedied for all PCs on campus within

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No access to Taylor & Francis ejournals (resolved)

Update 30.10.15 – Taylor & Francis journals are available normally once again.  Thank you for your patience. The Taylor & Francis Online platform is experiencing some technical difficulties, meaning subscribed content is not available on or off campus.  Taylor & Francis apologise

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