Author: Library News

Discovery Service – expected performance issues

The Discovery Service may run unusually slowly over the next few days.  The supplier, Ebsco, is working to resolve certain technical problems behind the scenes that they have warned may affect the speed of Discovery and Full Text Finder links.  We

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MyiLibrary access problem (resolved)

Update 20.10.17 – MyiLibrary is now working normally again.  Thank you for your patience.   MyiLibrary is currently not working.  It is requiring everyone to log in and then taking them back to the login page in a perpetual loop. This

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Talis Aspire – changes to the digitised content request form

(You can safely ignore this post if you are a student.  This post only concerns staff who create and maintain online reading lists.)   The digitisation request form for online reading lists changed slightly yesterday.  In the previous version, the options

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Full-text finder service working intermittently (resolved)

Update 20.10.17 – The Full-text finder links are again working normally.  Thank you for your patience. The full-text finder service that appears in many electronic resources offering to locate the full-text of articles is working intermittently at the moment.  This

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Online reading list links to Wiley journals not working (resolved)

Update 20.10.17 – Online reading list links are again linking to Wiley journals normally.  Thank you for your patience. Some links from online reading lists to articles in journals published by Wiley are not working properly at the moment.  We

Posted in Known Problems

Reduced lighting in Area 2A (resolved)

Update 19.10.17 – The lighting has reportedly now been fixed.  Thank you for your patience. Not all the lights are working at the moment in Area 2A.  An urgent maintenance request has been filed with the Estates Department.  The area

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Discovery Service temporarily unavailable (resolved)

Update 20.10.17 – The Discovery Service appears to be working normally again this morning.  Please let us know if you encounter any unexpected difficulties using it or accessing articles. We regret that the Discovery Service is temporarily unavailable.  We have

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Ravelin Park side toilets closed for maintenance (resolved)

Update 20.10.17 – All the Library toilets are open and working normally again. Thank you for your patience. We regret the men’s toilets at the rear of the building (situated in the Ravelin Park side teaching room corridor near the

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BSOL only available on campus and via VPN

A problem has developed accessing British Standards Online (BSOL) away from the University campus. Workaround You can access BSOL from anywhere if you first set up the VPN (or Web Proxy).

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Problems accessing Artstor

Update 06.10.17 – Further problems have been reported by clients attempting to access Artstor while away from the University campus.  We recommend setting up the VPN (or Web Proxy) before attempting to access Artstor unless you are working on campus. 

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