Your questions answered around the clock
We are really pleased to see so many of you making use of our bookable referencing help services, but did you know that you can stop by the Library Help Desk and get help with referencing without an appointment? Stop by the desk with your referencing challenges or just ask how referencing works in general, and a friendly, professionally qualified librarian will explain all. If you have a lot of referencing questions and can wait a few days to have them answered, it might be easier to book an appointment but you can always stop by the desk for everything else you might need.
Our desk staff can also help you to find the best eresources to search for particular articles, and how to design your searches to find more of the articles you need more quickly and easily. We can even help you evaluate resources and advise on how reliable they are likely to be.
We can even help you get hold of items we do not hold in stock, whether by asking your lecturers to buy a copy, requesting things by interlibrary loan or finding where copies are held in the nearby public library.
It would be little use if the library opened 24/7 but then closed its desks at 5pm and expected everyone to get along without us. That’s why we offer 24/7 support even after our desks close (usually at 9 pm Monday-Friday and 3 pm at weekends). Just pop along to the Library website and tap on the blue and white buttons for online chat, phone and email, referencing, and a blog full of hints and tips, respectively. When we are not here, our out-of-hours service will answer your questions in our place.