How are we doing?
New Library Service Standards
We have raised the bar for our already ambitious service standards to ensure we serve you more quickly and fully so that you can get the most from your library service. Our new service standards are comprehensive and specify what you can expect from our building and spaces to resource availability, as well as maximum wait times for interlibrary and postal loans and at enquiry points. You can find the new Library Service Standards on the Library website.
We will monitor the Library Service Standards as an ongoing process and post the results on the library blog and website at the end of each teaching block.
A new Library Charter
The Student Charter was launched last year outlining a shared set of principles which summarise what students and staff should expect from each other during their time at the University. It inspired us to create a similar charter for the University Library, which incorporates the existing Library Regulations. You can find the new Library Charter on the Library website.