Problems printing interlibrary loan documents from some campus computers

Clients have reported problems printing documents obtained by interlibrary loan as secure email attachments from the British Library on campus.  They have received the error message: “This printer is not allowed for secure printing”.  Once such secure attachments are opened on a computer they may afterwards only ever be opened from that same computer.
Remedy:
  1. Please check that FileOpen is installed on the computer you are using
  2. Please call the IS Service Desk (T: 023 9284 7777) to report the problem as soon as the problem occurs and while still logged into the affected computer.
Posted in IT Tagged with: ,